Case Studies
Over the past 8 years, I've melded roles in both Product Design and Frontend Development across diverse sectors such as health, social care, hospitality, clean energy, beauty, and academia. I've championed the design and development of healthcare software in line with EU standards, and streamlined intricate service systems at me&u to boost venue efficacy. Skilled in wireframing, prototyping, coding, and adept with tools like Figma and the Adobe Suite, I've consistently fostered effective team collaboration
I streamlined me&u's hospitality service transitions, addressing system complexities. By enhancing user experience and introducing features like the service visualiser we improved venue engagement, reduced support needs, and ensured consistent peak-time usage.
At me&u, we tackled the complex challenge of redesigning the catalogue page, emphasizing brand catalogue integration. Despite technical obstacles and the need for stakeholder alignment, user-centric research and iterative design approaches were pivotal. The outcome? A streamlined onboarding process, improved user-friendliness, and a foundation set for me&u's ongoing growth and innovation.
The University of Sydneys service portal is an essential platform, offering academic resources, information, and communication channels. Despite a recent redesign, prevalent usability issues persisted, limiting its effectiveness.
In this case study, we delve into the revamp of Formbay's Job Details page, evolving from a convoluted interface to a user-centric, streamlined platform. Our process encompassed in-depth user research, synergistic design and development, and a flexible approach to navigate fluctuating industry regulations. The overhaul included intricate technical work, such as integrating government services for panel certification and land databases, ensuring a seamless user experience. This transformation led to a marked improvement in user satisfaction, a drop in support interactions, and a more efficient solar rebate claims process for installers and administrators.
Dive into the challenge of redesigning a crucial solar rebate form, making it more intuitive and user-friendly. This project highlights the dance of adapting to constant changes, both from industry regulations and internal requirements. Discover how close collaboration with both front and back end teams, coupled with agile methodologies, led to reduced form failures, quicker job completions, and a smoother onboarding process for Formbay's users.
